IT Help Desk

helpdesk

IT help desk promotes a ticketing system to submit all the queries. All the registered users in Academic, Academic Support, Administrative, Technical and Non-Academic staffs and Students can access the system by authenticating through the University Email username and Password via;

https://helpdesk.uom.lk

We categorize the following are the most often issues that hang up with the above users.

DMS System

Issues and concerns regarding Document Management System

DNS Request

DNS related queries are mainly for Systems engineers and analysts.

Email Configuration & Issues

Configuration guidance for UoM email. And email related issues.

Email lists

Information on bulk emails. And bulk email address related information.

ERP System

All issues and information related to the UoM ERP system

IP Phones

All issues and information related to IP Phones

LearnOrg / MIS-Exam

Information regarding Examiner/Moderator form

LearnOrg / MIS-PG

Postgraduate division matters.

LearnOrg / MIS-SRC

SRC Matters.

LearnOrg / MIS-Exam

General LearnOrg exam module Matters

License Requests

All License Requests