Service Quality Performance of Bus Transport
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Sharic has investigated the service quality performance of public bus transport operations. His study has yielded the findings on weights of factors influencing service quality expectations of passengers. One of his contributions to the knowledge is the development of indicators to evaluate the performance of service quality of public bus transport. |
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The Threshold Enabled Earliness Index, Threshold Enabled Probability Value, Passenger Comfort Level Indexes for standing and seated passengers are the new indicators proposed by him to evaluate the performance of reliability, travel time and crowding levels respectively. Approximate methods to estimate the public bus fare revenue using limited information are another contribution to the knowledge. He has also developed an algorithm to estimate passenger comfort levels indexes and fare revenue. These indicators and revenue estimation methods can be used to compare the level of service quality and the revenue generation levels at different sections of a bus route or for the entire route. This tool can be used to compare different routes or public bus services in different areas. Sharic’s findings on passenger expectations on service quality factors, performance evaluation methods, and bus fare revenue estimation methods can be easily used by any parties involved in public bus transport operations worldwide.  Abstract An Initiative by MoraMinds
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