| Question | Contact Person | Where? |
| How do I register for the academic year? | SAR / Examinations (Ext. 1401) | Examination Branch |
| How do I register for subjects? | Director/Undergraduate Studies (Ext. 8201) | |
| How do I find hostel accommodation? | Male/Female Sub-wardens (Ext. 1850) | Hostel Office |
| How do I find addresses of private boarding places? | AR / Welfare (Ext.1831) | Welfare Office |
| Whom should I contact for Bursary/Mahapola Scholarship? | AR / Welfare (Ext. 1831) | -(as above)- |
| How do I obtain bus / train season tickets? | AR / Welfare (Ext. 1831) | -(as above)- |
| What should I do if I fall ill? | University Medical Officer (Ext. 1810) | Medical Centre |
| What should I do if I miss practical or continuous assessments? | Lecturer In-Charge of the subject | |
| What should I do if I miss an examination? | SAR/Examinations (Within 48 hours)* (Ext. 1401) 011-2650586 | Examinations Branch |
| Whom should I contact for counseling matters? | Chief Student Counselor or Counselors 011-2640484 / 0714269434 | Counseling Office |
| Whom should I contact for security related issues? | Chief Security Officer (Ext. 1901) 011-2650559 | Security Office |
| Whom should I contact for highly personal matters? | Professional Counselor (Ext. 1816) | L-Block |
| Whom should I contact for matters related to academic work? | Academic Advisor | |
| How should I get the approval to go overseas during academic semesters ? | Director/Undergraduate Studies** (Ext. 8201) |
A student who has missed an end-of-semester examination because of illness or other compelling reason should appeal with supporting documents to the Dean through Academic Advisor through Head of Department for an Academic Concession within one calendar month from the date of examination.
Senate approval should be obtained by applying through Faculty Board.